About Returns & Terms

Basic Return and Refund
We offer a 30 day return policy from delivery date for most purchases ordered on Lat.net.au for a refund. The refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verification at our end. The mode of refund may depend on the mode of payment used at the time of placing the order.

Note:
Certain products such as eating utensils, bottle feeding items / accessories, breast pumps, blankets, mattresses, diapers, potty seats, bath and fabric items and personal care items cannot be resold for hygienic reasons and are therefore non-refundable.

Return Request

Please send us an e-mail at services@lat.net.au if you have any questions about our return policy.we will contact you first time.

Return Criteria
Lat.net.au will cover the cost of return shipping for defective items, and will refund 100% of the purchase price. An unwanted, resalable item will be refunded 100% of the purchase price provided:
1) It is returned with all original documentation and packaging.
2) Manufacturer tags are intact.
3) It is in unused condition.

Note:
1) Please return your purchase in its original packaging with all the parts and freebies with your original receipt for a refund. Please make sure that the products are properly packed when you are returning it. Returned items not meeting these criteria are subject to a 30% restocking fee. You will be responsible for shipping costs (each way) on unwanted items.
2) You must notify us of damaged / defective products within 10 business days from the date of delivery. In the event that a product is defective or damaged in shipping, Lat.net.au will provide an equivalent replacement item. In some cases, the manufacturer may opt to replace a defective part rather than replacing an entire item. If a replacement is not available, Lat.net.au will issue a full refund.
3) In case the products handed over are not the products that were delivered ("Incorrect Product") or are returned with missing pieces/parts, we shall not be responsible for any loss/damage, if any, caused to the Incorrect Product or missing pieces/parts. Also, The said Incorrect Product and products missing pieces/parts will be shipped back to the customer at customer's expense in 20 business days of receipt of the same at the our warehouse.
4) If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the products returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.
5) Certain products such as eating utensils, bottle feeding items / accessories, breast pumps, blankets, mattresses, diapers, potty seats, bath and fabric items and personal care items cannot be resold for hygienic reasons and are therefore non-refundable.

Returns for Orders that Ordered a Special Shipping Carrier
Please choose USPS to ship back the item and send us the tracking number and returning fee bill.We would like to pay for your shipping back fee through the refund.Please make sure that the shipping back fee compensation would not be more than $8.
In some situations, buyers could be responsible for return shipping.
1,Other reason
2,Accidental order
3,Better price available
4,No reason given
5,Incompatible or not useful for intended purpose
6,I don't want it anymore
7,No longer needed/wanted
8,Item is too large/small/long/short
9,Did not like the color
10,Not compatible with my phone/service