FAQ

What is Lat.net.au?
Lat.net.au is Chinese online store for baby and kids products. We cater to the needs of our buyers (mothers buying for their kids) from before the kid is born up to his/her early teens.

What is the benefit of buying from Lat.net.au?
Our company want to offer the best possible deal for our customers for the products that we all want to buy for our children. Our endeavour is to ensure that you get the high quality products at the best possible price anywhere in United States of America, Canada and most Europe countries combined with best possible service and timely delivery of products.

Where are the offices of Lat.net.au?
Currently our office is located in Hong Kong, and the orders are shipped from our warehouses located in mainland of China.

What products does Lat.net.au sell?
We sell products for babies and kids across sections right from diapers, baby blanket, swaddle wrap, baby sleeping sack, crib sheet, car sear or stroller cover, carrier sling and other infant accessories, nursery & bedding furniture. The items undergo a thorough check by our QA team before they are stocked.

How do I know my order has been confirmed?
After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id confirming the order.

How do I check my order status?
We will ship your package within 1-3 business days of receiving the order. We will also mail you the name of the courier company and the tracking number of your consignment to your registered email address. In case you do not receive an email from us within 3 business days of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.

What if an item is out of stock?
We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 24 hours and the money will be returned to you in the same mode by which the payment was made within 2 working days.

What's the payment method?
Currently we only accept the Paypal and Credit Card payment.

Are there any other extra charges like Entry tax?
You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra. (Note: If you request a special shipping carrier, you should contact us and pay the extra postage.)

Do you deliver products outside United States of America?
We could deliver item to the following countries:
America: United States, Canada, Mexico
Oceania: New Zealand, Australia
Europe: Russia, Ukraine, United Kingdom, Spain, France, Germany, Norway, Austria, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, Netherlands, Poland, Sweden, Turkey, Finland, Ireland, Portugal
Asia: Hong Kong, Korea, Malaysia, Singapore

Is it mandatory to register before placing an order?
You should register with us in order to place an order, receive timely offers and also to maintain your Wishlist and account & address details.

How long will it take to receive my orders?
The delivery time would be within 8 to 20 business days after dispatch (business days exclude weekends and other holidays)

Can I ship different items in my order to different shipping addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

Who pays for the shipping charges?
Please check it at About Shipping.

What happens if I am not available at the time of delivery?
Please provide your mobile number in the delivery address as it will help in making a faster delivery. Please check your mailbox or the places around your house as the porch, walls, fences, garden.

What is your Return Policy?
Please check it at About Returns & Terms.